Shipping & Returns
Last Updated 08/01/2020
How long does delivery take?
Standard shipping in the lower 48 takes 5–7 business days. Shipping to Alaska and Hawaii can take 10–20 business days. We ship from Orlando, FL.
Are you able to guarantee delivery dates?
We are sorry, we can’t guarantee any delivery dates, especially Unfortunately that is our of our hands, but we can definitely get you a tracking number from the carrier
When does my box ship?
We ship subscription boxes between the 20th and 28th of each month (it takes us a little time to get everything in place and boxed up). You can also click into your shipment to see the estimated ship date.
Where do you ship to?
We ship to the contiguous US, Alaska, Hawaii.
Can you have the delivery person leave my package at my doorstep if I’m not home?
This is usually left up to the person who is delivering your package. There’s no guaranteed way to make this happen, but a good bet is to put this type of instruction in the “Address 2” field of your shipping address.
How much does shipping cost?
Standard shipping is $5.00 to the lower 48 states. There is an additional $10 charge for all shipments to Hawaii and Alaska. That extra charge offsets the shipping costs we pay to get your package in your hands, and we do not profit from this.
How do I set up a return or exchange?
If your box has already shipped, you can quickly and easily set up a return by following these few steps:
If you’re submitting an exchange, the exchange request will be emailed to our Customer Experience team for processing. Look out for an email from them in the next 1–3 days.
If you’d like to read more about our return policy, you can find that below under the “Returns, Exchanges & Refunds” section.
How long does it take to process a return?
2–3 weeks from the time you send it back to us, usually.
What’s your return policy?
We accept returns for most boxes and products within 5 days of you receiving an order. For boxes, we only accept returns of the entire box, and for products, they have to be returned in the original manufacturer’s packaging and in mint condition.
Exchanges or returns in exchange for an account credit are free. If you’d prefer a refund to your credit card, $10 will be deducted from the refund to cover restocking. The amount of the return will be for the value paid for the product(s) sent back minus any discounts. And we can’t issue a credit or refund for shipping charges.
If you’re ready to return something, just email us at firstname.lastname@example.org. If you have any questions, by emailing us at email@example.com or using our online chat when available..
What if I received a product that’s broken or damaged?
We apologize if that is the case. We do our best to package everything very carefully. If you receive a damaged item, contact us within 48hrs of receiving your package either via email at firstname.lastname@example.org or live chat when available and we’ll take care of you right away. Be sure to include an image of the broken item with your initial message.
I love most of the items in my box, but there’s one I don’t want – can I return just that?
No we are very sorry but our subscription boxes come as one package, which is how we’re able to offer such a great deal, so we can’t break out pieces of a box, however some products are available for individual purchase though the website.